KELIMA K

Purchase Agreement & Policy
We are truly honored to create your custom design.
This agreement outlines our process, policies, and terms of service to ensure a seamless experience. By placing an order,
you agree to the following terms and conditions:
1. Free Pre-Order Consultation: Before placing your order, we offer a free one-on-one online consultation with the designer (via phone or video call), up to 40 minutes. During this consultation, we will discuss your vision, preferences, and details of your custom design.
Design Approval: After our consultation, we will send you a detailed design description along with fabric options for your review. Production will only begin after you approve the design and materials.
Production Time: We recommend placing your order 9-12 months prior to your event, to ensure there's plenty of time. Our standard production timeline is 12 weeks, and we prefer to complete all designs 2 months in advance of the event, to allow time for any final adjustments or alterations.
2. Sizing & Alterations You are responsible for providing your measurements and maintaining your size. We can guide you through taking your measurements during a phone or video call. A professional bridal tailor can assist with measurements to ensure accuracy. Fit Adjustment: After your dress is completed, we offer a one-time complimentary fit adjustment. If additional alterations are needed, they will be subject to an additional charge.
3. Order Changes: Any changes to design, measurements, or details must be made within 24 hours of placing your order. After this time, changes may not be possible due to production scheduling.
4. No Returns or Exchanges: Since each dress is custom-made specifically for you, we can't accept returns or exchanges. Please be sure of your choices before confirming your order. If your dress arrives damaged or defective, please contact us immediately, within 3 days of receiving it. We will work with you to ensure a satisfactory resolution.
5. Delivery Shipping: We will ship your dress securely, with tracking information provided. There is no charge for standard shipping. Expedited shipping is available with an additional shipping cost. Timing: We strive to complete your dress at least 2 months in advance of your event. Please allow sufficient time for any adjustments or alterations, and ensure that the final delivery date is 8 weeks prior to your event.
6. Payment: A 50% deposit is required at the time of order, with the balance before the design is sent to you. Details will be provided upon order confirmation.
7. Privacy & Confidentiality We respect your privacy and ensure all personal information, including measurements and design details, remains confidential and is only used to create your custom bridal dress. All data is stored securely and is never shared with third parties without your consent.
8. Support We are a small, dedicated team, here to offer you personalized support. If you have any questions, please reach out by email, text, or phone. We’ll be happy to assist you.
Agreement By placing an order, you acknowledge that you have read, understood, and agreed to the terms and conditions of this Purchase Agreement & Policy.
We look forward to working together and to creating your unique design.